Frequently Asked Questions

Clarithm

1. Understanding the Diagnostic

What Clarithm is and what you get

What is Clarithm, and what is it for?

Clarithm is a structured business diagnostic that provides decision-grade clarity: a clear, grounded view of what's driving performance, what's constraining it, and where the real leverage sits.

It examines five core domains of commercial capability and diagnoses where strengths and constraints exist, how they interact, and what pathways forward are supported by the evidence. The diagnostic is grounded in how your business works: the markets you serve, the channels you use, how you create and capture value.

Whether you already sense what needs attention and want to test that intuition, or you're genuinely uncertain where to focus, Clarithm provides a structured basis for decision-making.

What is "decision-grade clarity"?

Clarity that's solid enough to commit to and holds up when it's tested.

Most organisations have data. Few have true, decision-grade clarity. Decision-grade clarity is grounded in evidence, consistent enough to return to, and not shaped by who's in the room or what sounds compelling.

That's precisely the standard Clarithm is designed to provide.

What do I actually get?

The Clarithm Pathfinder Diagnostic includes:

1. A structured diagnostic questionnaire (thorough and efficient) — Focused questions across the core commercial domains of the business, plus context questions that ground the interpretation in how your business works.

2. A written diagnostic report (delivered within 48 hours) — Sets out what's working, what's constraining progress, how those elements interact, and what pathways forward the evidence supports.

3. A 60-minute Pathfinder conversation — Where you interrogate the findings, ask questions, and work through what they mean for your specific situation.

The diagnostic and conversation are designed to work together. There's no follow-on obligation. What you do with the findings is up to you.

What kind of pathways does Clarithm surface?

Clarithm identifies where constraints sit and what would need to change. Where the evidence supports specific routes forward, those are made explicit. Where multiple routes are viable, you'll see that. Where the evidence is genuinely ambiguous, you'll see that too.

Clarithm provides what's necessary to understand. What you do about it is a leadership decision.

2. The Five Domains

What Clarithm examines

What does Clarithm actually look at inside my business?

Clarithm examines five domains of commercial capability:

  • Customer Understanding — How clearly the business understands who customers are, what they value, and how that understanding is captured and used.
  • Strategic Focus — How deliberately the business has chosen where to compete and what it will and won't pursue.
  • Brand and Value — How clearly the business defines its value proposition and how consistently that's reflected in positioning and pricing.
  • Execution and Alignment — How effectively strategy translates into coordinated action across teams and roles.
  • Commercial Scalability — How robust the commercial model is as the business grows and whether it can scale through repeatable approaches.

The diagnostic is grounded in how your business works: the markets you serve, the channels you use, how you create and capture value. The same pattern means different things in different commercial models, and the interpretation reflects that.

Does Clarithm just score each domain separately?

No. Clarithm examines how the domains interact. Weakness in one area often creates consequences elsewhere. A constraint in customer understanding has different implications than a constraint in execution. The diagnostic identifies where the real leverage sits.

Does Clarithm work for my type of business?

Clarithm is grounded in how different business types create and capture value. The same response pattern means different things in a product business versus a services business, or in a startup versus an established enterprise.

The diagnostic interprets your situation accordingly.

Does Clarithm only diagnose problems?

No. A constraint can be what's holding back struggling performance, or what's preventing strong performance from becoming stronger. Clarithm works in both directions.

If things are going well but something's capping further progress, the diagnostic identifies where that constraint sits.

3. Methodology and Approach

How Clarithm works

How is Clarithm different from other business diagnostics?

Most diagnostics are designed to produce an answer. Clarithm is designed to earn confidence in an answer.

Where the evidence is strong, Clarithm will confirm what's working, surface structural constraints and their root causes, and identify pathways forward where the evidence supports them.

Where the evidence is mixed or genuinely ambiguous, it will make that ambiguity explicit rather than forcing a conclusion.

Confident narratives often outpace what the evidence will support. Clarithm is designed to avoid that.

How is Clarithm different from hiring consultants?

Traditional consulting engagements blend discovery, interpretation, and recommendation into one process. That's appropriate for many situations.

Clarithm does something more specific: it isolates the diagnostic. It establishes what the evidence supports before interpretation begins.

This makes it useful as a standalone diagnostic, and also as a complement to other approaches. Clarithm is designed to ground internal strategy work, to prepare for a consulting engagement, or to bring structure to a board's discovery phase. It doesn't replace advisory work. It provides a foundation that advisory work can draw on.

Does Clarithm use AI?

Clarithm uses software to support analysis, but it is not an AI advisor.

It does not generate ideas or recommendations on its own. Its role is to surface what the evidence supports and where leadership judgement is required.

The diagnostic is grounded in 35 years of commercial operating experience. The software accelerates the work, but does not shape the conclusions.

Could I just put the questions into a general AI tool myself?

You could try, but you wouldn't get the same result.

A general AI tool would read your answers and generate plausible-sounding commentary. It might even sound insightful. But it would be improvising based on patterns in its training data. It has no grounding in how different business types actually work, and no basis for distinguishing root causes from symptoms.

Clarithm is grounded in how your business creates and captures value. A general AI tool isn't.

4. Suitability and Fit

Who Clarithm is for

Who should complete the diagnostic?

The diagnostic is designed for CEOs, MDs, Commercial Directors, and senior leaders with direct visibility into how the business operates. If you know how your business creates and captures value, you can complete the questionnaire.

Is Clarithm for leaders who are uncertain, or leaders who are confident?

Both.

If you're uncertain, Clarithm helps you see where the evidence actually points. If you're confident, Clarithm tests whether that confidence is grounded. Either way, you end up with a clearer view of what you're working with.

What kind of business benefits most?

Clarithm is designed for businesses where commercial complexity has started to outpace clarity. Typically this means:

  • Scale-ups where growth has made the situation harder to read
  • Established businesses facing an inflection point
  • Businesses where leadership is changing and reality needs separating from narrative
  • Any situation where confident direction needs grounding before resources are committed
When is Clarithm not a good fit?

Clarithm is unlikely to be a good fit if you want reassurance rather than clarity, expect neat conclusions regardless of what the evidence shows, or have already decided what to do and will act regardless of what the diagnostic shows.

The distinction on the last point matters. If you have a strong sense of what's wrong and want to know whether the evidence supports it before committing resources, Clarithm is designed for that. If you've already committed and are looking for post-hoc justification, it won't serve that purpose.

5. Follow-On and Support

What happens next

Do you offer follow-on support through Gain Function?

Yes. Gain Function offers advisory support for leaders who want ongoing partnership after the diagnostic. But there's no expectation or obligation to continue. The Clarithm Pathfinder Diagnostic is complete in itself.

Am I required to use Gain Function for any follow-on work?

No. The diagnostic is designed to stand alone. You can take the findings to your own team, your board, or any advisor you choose. The clarity belongs to you.

How might I use the diagnostic after the Pathfinder conversation?

The diagnostic is designed to be used in several ways:

  • To ground strategic planning cycles in shared evidence
  • To set priorities based on where constraints actually sit
  • To prepare for a consulting engagement with a clear baseline
  • To support internal strategy teams with structured evidence
  • To give incoming leadership a clear starting point
  • To track progress over time by repeating the diagnostic

The diagnostic can serve as an ongoing reference point, not just a one-time exercise.

6. Practicalities

Process, time, and pricing

How long does the diagnostic questionnaire take?

The questionnaire is designed to be thorough and efficient: completable in a single sitting by anyone with direct visibility into how the business operates.

Will I need to reveal confidential financial information?

No. The diagnostic does not require confidential financial data, detailed margins, customer lists, or proprietary information. You'll indicate a revenue band for context, but no sensitive financials are needed.

How can a short questionnaire diagnose something this complex?

The questions are designed to surface structural patterns, not exhaustive detail. They're sharp-arrow questions that cut to how the business actually operates across five commercial domains.

The value is in how the responses are interpreted: identifying constraints, understanding how domains interact, and grounding interpretation in how your business creates and captures value. That's where 35 years of operating experience sits.

How quickly will I receive the diagnostic report?

Within 48 hours of completing the questionnaire.

What is the current pricing?

The Clarithm Pathfinder Diagnostic is £2,950+VAT. This includes the diagnostic questionnaire, written report, and 60-minute Pathfinder conversation.

Launch offer: £950+VAT for the first 10 clients.

Why does Clarithm cost what it does?

The price reflects what you get: a structured diagnostic grounded in 35 years of commercial operating experience, a written report delivered within 48 hours, and a 60-minute conversation with the creator of the diagnostic.

This is not a templated questionnaire with an automated output. The diagnostic is grounded in how your business works, and the conversation is where the findings become actionable for your specific situation.

7. Common Questions

Clarifying expectations

Will Clarithm give me a strategy?

No. Clarithm provides clarity, not direction. It shows you what's driving performance, what's constraining it, and where pathways forward exist. The decision about which path to take remains with you.

Is this a benchmarking or scoring tool?

No. Clarithm doesn't compare your business to external benchmarks or industry averages. It diagnoses how your business is working internally: where strengths and constraints sit, how they interact, and what the evidence supports.

Will it just tell me things I already know?

Sometimes you'll see confirmation of what you already sensed. That has value: it grounds intuition in evidence.

More often, you'll see how things you knew in isolation connect and interact. A constraint you were aware of in one domain may be creating consequences in another that you hadn't seen. That visibility is where the real value sits.

What if the diagnostic can't reach a clear conclusion?

Sometimes the evidence genuinely points in more than one direction. When that happens, Clarithm makes it explicit rather than pretending certainty.

Often, the nature of the ambiguity itself is informative: it can reveal where different parts of the business see reality differently, or where the operating model contains genuine tensions that need to be resolved before a clear direction can emerge.

Ready to Gain Clarity

Clarithm gives you a clear, grounded view of what's driving performance, what's constraining it, and where the real leverage sits. No extended discovery process. No weeks of interviews. No disruption to running the business. Structured diagnostic clarity, delivered within days.

If you want to know what the evidence supports before committing resources, Clarithm may be right for you.

Get Decision-Grade Clarity

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